Question 1

Do you offer online ordering?

Accepted Answer

Currently, online payment isn't available for security reasons. However, you can browse our products and place your order via email. We're here to assist you with any selections!

Question 2

What is the delivery time?

Accepted Answer

Delivery times vary by order size. Smaller orders typically ship within 3-15 days, while larger orders may take up to 30 working days.

Question 3

What warranties do your products come with?

Accepted Answer

Most products come with a warranty of 1 to 2 years, depending on the specific item.

Question 4

What shipping methods do you provide?

Accepted Answer

We offer various shipping options, including DHL, FedEx, TNT, and EMS. You can choose express shipping for packages under 45 kg, which arrives at your door in about 4-15 days. For larger items over 45 kg, we ship by air to your nearest airport, also within 4-15 days. For bulk shipments, sea freight is available, taking approximately 7-30 days depending on your location. If you have a Chinese agent, we can coordinate shipping to them as well. Please inform us of any special packaging requests before placing your order.

Question 5

How is shipping time calculated?

Accepted Answer

The delivery time listed on your invoice refers to when you receive your tracking number. Please note that unforeseen delays may occur with shipping companies, and while we can't guarantee specific timelines, we will track your shipment until it arrives.

Question 6

How can I contact you for support?

Accepted Answer

For assistance with equipment issues, feel free to reach out via email, WhatsApp, WeChat, or Skype. Our after-sales team will provide solutions through photos or videos within 3 working days.

Question 7

What does an ophthalmic equipment supplier do?

Accepted Answer

An ophthalmic equipment supplier manufactures, sources, and distributes diagnostic, examination, and surgical instruments for eye care professionals — including auto refractometers, phoropters, slit lamps, lensmeters, and chart projectors. Suppliers like BrightVision Tech also provide OEM customization, calibration, warranty service, and spare-parts support.

Question 8

What types of ophthalmic equipment do you supply?

Accepted Answer

We supply 10 product categories: phoropters (manual and motorized), auto refractometers, auto lensmeters, portable slit lamps, chart projectors, beam splitters, auto edgers, diagnostic lenses (90D/78D/20D/gonio), vision charts, and optical lab equipment — covering the full refraction and anterior segment examination workflow.

Question 9

What is included in a standard refraction workstation?

Accepted Answer

A standard refraction workstation includes an auto refractometer (objective measurement), a phoropter (subjective refinement), and a chart projector or digital vision chart. Optional additions cover a slit lamp for anterior segment exam, a lensmeter for verifying current prescriptions, and an auto edger for in-store lens finishing. BrightVision Tech bundles these into configurable packages for new clinics and optical chains.

Question 10

What is the difference between ophthalmic equipment and optometry equipment?

Accepted Answer

The terms are largely interchangeable in clinical practice. 'Ophthalmic' typically refers to instruments used by ophthalmologists (medical eye doctors, including surgical tools), while 'optometry' refers to instruments used by optometrists (primary eye care, refraction, and vision testing). BrightVision Tech focuses on diagnostic and examination instruments used by both professions.

Comparison

What Is a Slit Lamp? History, Types, and Clinical Uses